Approved Credit Counseling Agencies
For those individuals who feel they need credit counseling, the following Credit Counseling Agencies are approved by TransWest Credit Union:Consumer Credit Counseling Service of Utah
720 S. River Road Bldg. C-235
St. George, UT 84770
800-451-4505
English and Spanish Globous Financial Relief
1775 W. 1500 South
Salt Lake City, UT 84104
801-977-0555
Granite Lake Educational Resources
641 West North Temple Suite 60
Salt Lake City, UT 84116
866-366-0599
English and Spanish
For additional counseling services that are also approved, please search for an agency near you by visiting U.S. Department of Justice list of approved Credit Counseling Agencies.
If you need additional information please speak with a TransWest Customer Service Rep. by calling toll free 1-800-748-4488.
1. Responsibility.
If we issue you a card, you agree to repay all debts and the FINANCE CHARGE arising from the use of the card and the card account. For example, you are responsible for charges made by yourself, your spouse and minor children. You are also responsible for charges made by anyone else to whom you give the card, and this responsibility continues until the card is recovered. You can not disclaim responsibility by notifying us, but we will close the account for new transactions if you so request and return all cards. Your obligation to pay the account balance continues even though an agreement, divorce decree or other court judgment to which we are not a party may direct you or one of the other persons responsible to pay the account. Any person using the card is jointly responsible with you for charges he or she makes. If that person signs the card, he or she becomes a party to this Agreement and is also jointly responsible for all charges on the account.
2. Lost Card Notification.
If you believe the Card has been lost or stolen, or if money has been transferred from your account without your permission, immediately call 1-801-487-1692 or 800-748-4488 (long distance) to report the loss. After regular business hours call 1-800-543-5073 to report a lost or stolen VISA Card. Outside of the U.S.A., call 1-727-570-4881.
3. Liability for Unauthorized Use.
You will not be liable to the Credit Union for the unauthorized use of your credit card unless you were grossly negligent in allowing the unauthorized use to occur. For your protection, do not carry your Personal Identification Number (PIN) with you and do not write your PIN number on your card(s). Tell us AT ONCE if you believe your card or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your card. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card or PIN, you can lose no more than $50 if someone used your card or PIN without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your card or PIN, and we can prove we could have stopped someone from using your card or PIN without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
4. Credit Line.
If we approve your application, we will establish a self-replenishing Line of Credit for you and notify you of its amount when we issue the card. You agree not to let the account balance exceed this approved Credit Line. Each payment you make on the account will restore your Credit Line by the amount of the payment which is applied to principal. You may request an increase in your Credit Line only by completing a new VISA application. By giving you written notice, we may reduce your Credit Line at any time, or with good cause, revoke your card and terminate this Agreement. Good cause includes your failure to comply with this Agreement or adverse re-evaluation of your credit worthiness. You may also terminate this Agreement at any time, but termination by either of us does not affect your obligation to pay the account balance. The cards remain our property and you must recover and surrender to us all cards upon our request and upon termination of this Agreement.
5. Credit Information.
You authorize us to investigate your credit standing when opening, renewing or reviewing your account. You authorize us to disclose information regarding your account to credit bureaus and other creditors who inquire of us about your credit standing. We may also disclose information to third parties about your account or the transfers you make where it is necessary for completing transfers; or in order to comply with government agency or court order; or if you give us your written permission. We will not disclose account information to credit bureaus on persons under 18 years of age.
6. Monthly Payment.
We will mail you a statement every month showing Previous Balances, of purchases and cash advances, current transactions on your account, remaining credit available under your Credit Line, New Balances of purchases and cash advances, Total New Balance, FINANCE CHARGE due to date, and the Minimum Payment required. Every month you must pay at least the Minimum Payment within 25 days of your statement closing date. You may reduce the FINANCE CHARGE by paying more frequently, paying more than the Minimum Payment, or by paying the Total New Balance in full. Your Minimum Payment will be 4% of your Total New Balance, or $20.00 - whichever is greater or the Total New Balance if less than $20.00, plus any portion of the Minimum Payment(s) shown on prior statement(s) which remains unpaid. In addition, at any time your Total New Balance exceeds your Credit Line, you must immediately pay the excess upon our demand. We will apply your payments first to previously billed and unpaid FINANCE CHARGE on purchase; then to previously billed and unpaid FINANCE CHARGE on cash advances; previously billed purchases; cash advances; and then to new purchases, whether or not billed on the monthly statement. However, any payment equal to, or greater than, the Previous Balance of Purchases will be applied first to that balance and any FINANCE CHARGE thereon to avoid continuing accrual of FINANCE CHARGE on that amount.
7. Finance Charges.
25-DAY GRACE PERIOD.You can avoid FINANCE CHARGE on purchases by paying the full amount of the New Balance of Purchases each month within 25 days of your statement closing date. Otherwise, the New Balance of Purchases, and subsequent purchases from date they are posted to your account, will be subject to a FINANCE CHARGE.
CASH ADVANCES.There is a 1.5% cash advance fee and there is no grace period on a cash advances. Interest will be charged from the day the advance is posted to your account.
FINANCE CHARGE.The ANNUAL PERCENTAGE RATE may vary. The rate is determined quarterly by adding 7.9% for VISA PLATINUM with Reward Points, 5.9% for VISA PLATINUM without Reward Points, 11.9% for VISA GOLD with Reward Points, 9.9% for VISA GOLD without Reward Points, and 11.9% for VISA OVERDRAFT/FREEDOM CARD to the Prime Rate (as listed in the Wall Street Journal). The ANNUAL PERCENTAGE RATE will be adjusted quarterly based on the “U.S. Prime Rate” as listed in the “Money Section” of the Wall Street Journal on the third Tuesday of March, June, September and December. The interest rate on existing balances will be adjusted on the last day of the quarter. The maximum interest rate will never exceed the rate permitted under Utah law. The minimum interest rate is 6.9%. There is no maximum change in the interest rate in any quarter. A FINANCE CHARGE on the daily balance of purchases will be assessed from the date the purchase transaction is posted to your account unless the “New Balance” shown on your previous statement was paid in full on or before the due date shown. If you elect to pay your account in installments, or you do not pay in full by the date shown on your monthly statement, you shall pay a periodic FINANCE CHARGE on your unpaid purchases and advances.
8. Default. (Not Applicable to Minors)
You will be in default if you fail to make a Minimum Payment within 25 days after your monthly statement closing date. You will also be in default if your ability to repay us is materially reduced by a change in your employment, an increase in your obligations, bankruptcy or insolvency proceedings involving you, your death or your failure to abide by this Agreement, or if the value of our security interest materially declines. If you default, the entire balance of this account shall become due and payable at the option of the Credit Union. Each party hereto further agrees that if payment of the account shall not be made as herein provided, he shall pay the costs of collection, including a reasonable attorney’s fee. The Credit Union can delay enforcing any of its rights under this Agreement without losing them.
9. Using the Card.
To make a purchase or cash advance, there are two alternative procedures to be followed. One is for you to present the card to a participating VISA plan merchant, to us or another financial institution. The other is to complete the transaction by using your Personal Identification Number (PIN) in conjunction with the card in an Automated Teller Machine or other type of electronic terminal that provides access to the VISA system. The monthly statement will identify the merchant, electronic terminal or financial institution at which transactions were made, but sales, cash advance, credit or other slips cannot be returned with the statement. The Credit Union may make a reasonable charge for photocopies of slips you may request. You may not use your VISA Card for any illegal transactions. Effective March 1, 2001, VISA and Trans West Credit Union will automatically decline identifiable online (Internet) gambling transactions on VISA Platinum, Gold, and VISA, Check/Freedom Cards.
10. Returns and Adjustments.
Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by sending us a credit slip which we will post to your account. If your credits and payments exceed what you owe us, we will hold and apply this credit balance against future purchases and cash advances or if it is $1.00 or more, refund it on your written request or automatically after six months.
11. Foreign Transactions.
Purchases and cash advances made in foreign countries and foreign currencies will be billed to you in U.S. Dollars. The conversion rate to dollars will be made in accordance with the operating regulations for international transactions established by VISA International, Inc.
12. Security Interest.
To secure your account, (unless you are a minor) you grant us a purchase money security interest under the Uniform Commercial Code in any goods you purchase through the account. If you default, we will have the right to recover any of these goods which have not been paid for through our application of your payments in the manner described in paragraph 6. If you give, or have given us a specific pledge of your credit union shares by signing a pledge of shares agreement, your account will also be secured by your pledged shares and by the property described in those other security agreements. As a convenience and if funds are available, you can give us permission to transfer funds from your checking account or from any of your savings accounts to make your payment.
13. Effect of Agreement.
This Agreement is the contract which applies to all transactions on your account even though the sales, cash advance, credit or other slips you sign or receive may contain different terms. We may amend this Agreement from time to time by sending you advance written notice required by law. Your use of the card thereafter will indicate your agreement to the amendments. To the extent the law permits, as we indicate in our notice, amendments will apply to your existing account balance as well as to future transactions.
14. Change of Terms.
The Credit Union reserves the right to alter the terms of this agreement and will give notice of any change in terms as required by applicable law. These changes may include, but are not limited to, any change in the FINANCE CHARGE. Any change will apply to your new purchases and advances and to any outstanding balances.
15. Final Expression.
This Agreement is the final expression of the terms and conditions of this VISA line of credit between you and the Credit Union; this written Agreement may not be contradicted by evidence of any alleged oral agreement.
16. Other Charges.
The following charges may be added to your account at the end of each statement date, as applicable: card replacement fee of $10.00; an over-the-limit fee of $20.00; or any direct fees associated with special inquiries which you initiate (such as photocopies, original copies, etc.) at par.
17. Late Fee.
A late fee of 5% of scheduled payment or $15.00 ($5.00 for Freedom Accounts), whichever is greater, shall be charged whenever any payment is not paid within 15 days of its scheduled due date.
18. VISA Check Card & Freedom Card.
Your Visa Check Card can be used to access your checking account. Any Visa Check purchases will be charged to your checking account. The Check Card cannot be used to access a line of credit. (If you have overdraft protection an overdraft will access your line of credit). If the credit union is required to pay a Check Card purchase or cash advance which exceeds your available checking account balance, the excess amount shall become immediately due and payable to the credit union’s option and may be considered a cash advance on your overdraft line of credit.
19. ATM Use.
Your Visa Debit Card can be used with a Personal Identification Number (P.I.N.) to have automatic teller machine (ATM) access. You authorize the credit union to issue a P.I.N.
20. Conditions for ATM Use.
a. You are limited to three (3) withdrawals from a foreign ATM (non CO-OP) with your Visa card per month. A fee of $2.00 will be assessed for each time you access a foreign ATM (non CO-OP) in excess of three (3) times per month using your VISA card.
b. A fee of $2.00 will be assessed for each time you access a foreign ATM (non-CO-OP) using your ATM card.
c. No transaction fee will be charged by the credit union for withdrawals from checking or cash advances on VISA. However, ATMs owned by other institutions may impose their own fee which should be disclosed at the ATM.
d. ATM cards can be used at an ATM with Plus, CO-OP, Explore, Star or VISA logo.
21. Business Days.
Our business days are Monday through Friday of each week except holidays. Our business hours are from 9:00 a.m. to 5:00 p.m. on Monday through Friday.
22. Right to Stop Payment Procedure.
If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Call us at (801) 487-1692 or write us at P.O. Box 65218, Salt Lake City, UT 84165-0218 USA three business days or more before the payment is scheduled to be made. If you call, we may require you to put your request in writing. We must receive your request within 14 days after you call. If you order us to stop payment three business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
23. Credit Union Liability for Failure to Make Transfer.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
a. If, through no fault of ours, you do not have enough money in your account to make the transfer;
b. If the transfer would go over the credit limit on your overdraft line;
c. If the ATM where you are making the transfer does not have enough cash;
d. If the terminal was not working properly and you knew about the breakdown when you started the transfer;
e. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken; and
f. There may be other exceptions stated in our agreement with you.
Your Billing Rights
KEEP THIS NOTICE FOR FUTURE USE
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.
Notify Us In Case of Errors or Questions about Your Bill
If you believe your bill is wrong, or if you need more information about a transaction on your bill, write to us on a separate sheet at the address listed on your bill. Write to us as soon as possible. We must hear from you no later than 60 days after we have sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:
* Your name and account number.
* The date and dollar amount of the suspected error.
* Describe the error and what has been done to correct the error with the merchants. Explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.
If you have authorized us to pay your credit card bill automatically from your savings or checking account, you may stop the payment on any amount you question. To stop payment, your letter must reach us three business days before the automatic payment is scheduled to occur.
Your Rights and Our Responsibilities After We Receive Your Written Notice
We must acknowledge your letter within 30 days, unless we have already corrected the error. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn’t make a mistake, you may have to pay finance charges, and any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount you owe, the Credit Union may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us why you refuse to pay, we must tell anyone we report you to that you have a question about your bill. We must notify you of anyone to whom you were reported. When the matter is settled between us, we must tell anyone to whom you were reported that the matter has been resolved. If we don’t follow these regulations, we cannot collect the first $50 of the questioned amount, even if your bill was correct.
If you have a problem with the quality of property or services that you’ve purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services. There are two limitations on this right.
(a) You must have made the purchase in your home state or, if not within your home state, within 100 miles of your current mailing address; and
(b) The purchase price must have been more than $50.
These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services.
Electronic Fund Transfers (EFT) Notice
In case of questions or errors, telephone or write us at the credit union. We must hear from you no later than 60 days after you receive the first statement on which the error or problem appeared.
(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need additional information.
(3) Tell us the dollar amount of the suspected error.
We will investigate your complaint and within ten business days, correct the error or send you a written explanation of our reasons for believing no error occurred. If we take more than ten business days, we will recredit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the investigation.
Reporting a Lost or Stolen VISA Card
If you believe your VISA Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call;
Lost Card: Call 801-487-1692 or 1-800-748-4488 (Long Distance)
After Regular Hours: Call 1-800-543-5073 (VISA Only)
Outside the U.S.A.: Call 1-727-570-4881.
If you have a VISA Platinum and/or Gold Card, get emergency assistance at: 1-800-VISA-911. Outside the U.S.A. call collect 1-410-581-9994.
TRANSWEST CREDIT UNION
www.transwestcu.com
Salt Lake Branch:
39 West 2100 South
Salt Lake City, Utah 84115 USA
Sandy Branch:
10692 South State Street
Sandy, Utah 84091-0805 USA
Taylorsville Branch:
6189 South Redwood Road
Taylorsville, Utah 84123 USA
Magna Branch:
9024 West 2700 South
Magna, Utah 84044 USA
Cottonwood Branch:
2277 East Fort Union Blvd.
Salt Lake, Utah 84124 USA
Salt Lake Office:
P.O. Box 65218, 37 West 1700 South
Salt Lake City, Utah 84165-0218 USA
